Your privacy matters.

Jidoka Group is an operational systems and infrastructure consultancy. We help growing businesses build the workflows, internal systems, and documentation they need to scale. Our website is located at jidokagroup.com.

Diagnostic assessment responses. When you complete our free operational diagnostic, we collect your answers to the assessment questions, your email address, your name, and your company name. This information is used to generate your diagnostic report and, with your permission, to follow up with you.

Contact information. If you book a call or reach out directly, we collect the contact details you provide (name, email, and any context you share in your message).

Usage data. Like most websites, we collect standard server log data (IP address, browser type, pages visited, time spent) to understand how visitors use the site and to improve it. We do not sell this data.

We use the information we collect to:

• Generate and deliver your operational diagnostic report
• Follow up about potential engagements (only if you've indicated interest)
• Improve our diagnostic tool and website over time
• Communicate with you about your project if you become a client

We do not sell, rent, or trade your personal information to third parties.

Assessment responses are stored securely using Supabase, a SOC 2 Type II certified database platform. Contact information shared via booking links is handled by the respective scheduling platform (e.g., Calendly). We retain assessment data for up to 24 months, after which it is deleted.

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Our website uses minimal cookies — primarily session cookies required for the diagnostic tool to function. We do not use advertising cookies or cross-site tracking. If you disable cookies, the diagnostic assessment may not function correctly.

We use the following third-party services that may process your data:

• Supabase — secure database storage for assessment responses
• Netlify / Vercel — website hosting and delivery
• Calendly or equivalent — appointment scheduling (if you book a call)
• Resend — transactional email delivery for diagnostic reports

Each of these providers has their own privacy practices. We choose providers with strong security and privacy commitments.

You have the right to:

• Request a copy of the information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Withdraw consent for us to contact you at any time

To exercise any of these rights, email us at hello@jidokagroup.com. We will respond within 30 days.

We may update this privacy policy from time to time. When we do, we will update the “last updated” date at the top of this page. If changes are material, we will notify active clients directly.

Questions about this policy? Reach us at hello@jidokagroup.com.