Our Operators

Operators, not just consultants.

We've been inside growing businesses — not just advising from the outside. That hands-on experience shapes how we diagnose problems, scope engagements, and build systems that teams can actually use.

TD

Thuy Dong

Co-Founder & CEO

Thuy leads strategy, client relationships, and the overall vision for Jidoka Group. With a background in building and scaling operations at founder-led businesses, she brings both the operator perspective and the systems-thinking mindset that Jidoka's engagements are built on.

JG

Operations Team

Systems Builders

Our project team brings hands-on expertise in workflow design, SOP development, AI-augmented process design, and implementation. Every engagement is staffed with the right combination of skills for your specific bottlenecks.

How we work

We start with your reality, not a template.

Every engagement begins with an honest diagnostic. We map what's actually broken before we propose anything.

We build for handoff.

Our goal is to make ourselves unnecessary. Everything we build is documented, trainable, and yours to run.

We keep humans in the loop.

Automation that removes human judgment at critical points isn't progress — it's risk. We build systems that know when to stop and ask.

We scope tightly.

No open-ended retainers for their own sake. Each engagement has clear deliverables, timelines, and success criteria.

Want to work together?

Start with a free operational diagnostic to see where the bottlenecks are.

Start the assessment →